These terms govern purchases in the online shop skayanatropicals.com. They are drawn up in accordance with the Slovenian Consumer Protection Act (ZVPot-1), the Obligations Code and the Electronic Commerce Market Act (ZEPT). In case of discrepancy, the Slovenian version applies.
1. Who we are
| Company | Skayana Tropicals, ornamental plant shop, Jana Cindro s.p. |
|---|---|
| Address | Postojnska ulica 20, 1000 Ljubljana, Slovenia |
| Company registration number | 8856320000 |
| Tax number | 60191139 |
| info@skayanatropicals.com | |
| Phone | 031 489 234 |
| Responsible person | Jana Cindro |
2. Prices
Prices are valid at the moment the order is placed. Shipping costs are shown before you complete your order and can be found under Delivery.
Despite careful data management, a price may occasionally be wrong. In that case, or if the price changes while the order is being processed, we will let you know and allow you to cancel the order at no cost.
3. Where we deliver
We deliver to Slovenia and to the countries listed under Delivery. We cannot accept orders for countries not on this list. If such an order arrives anyway, we cancel it and refund the amount paid in full.
Some products are available only for delivery within Slovenia. This is marked on the product page.
4. How ordering works
Cart
In the cart you can see the selected products, price, quantity and additional costs. You can change the contents at any time.
Placing an order
After clicking »Go to checkout«, fill in your billing and shipping details, choose a payment method and confirm that you have read these terms.
Confirmation
After placing an order, you will receive an email confirming receipt of your order. This email is not yet an order confirmation.
Conclusion of the contract
The sales contract is concluded once we have checked availability and sent you a message confirming your order. If we cannot fulfil the order, we will let you know and refund any payment.
Cancellation
You can cancel your order free of charge until you receive the shipping notification. Send your cancellation to info@skayanatropicals.com stating your order number.
5. Payment methods
- by pro forma invoice — we ship the parcel once payment is received
- by payment card (Visa, Mastercard, Maestro, American Express)
- via PayPal
- by bank transfer
- cash on delivery, in cash or by card
- in cash or by card on personal pickup at the company address
We do not store payment card details and have no access to them.
6. Invoice
The invoice is included in the parcel or sent by email. It itemises the price, shipping costs and the buyer and seller details. Please check that your details are correct before placing the order. For a copy of the invoice, write to info@skayanatropicals.com.
7. Delivery
Delivery times, prices and the list of countries can be found under Delivery.
Estimated delivery times are for information only. Once we hand the parcel over to the courier, the delivery time is no longer within our control. We are not responsible for courier delays or for events beyond our control, such as natural disasters, strikes and road closures. We choose the courier ourselves based on the nature of the shipment, price and speed.
Receiving the parcel. Plants are living goods. Collect your parcel as soon as possible and open it straight away. If the parcel waits with the courier for several days, the plants may deteriorate. If you do not collect the parcel within the courier's deadline and it is returned to us, we will charge the actual cost of reshipping.
8. Plant passport
All plants and cuttings we ship come with a plant passport in accordance with Regulation (EU) 2016/2031. The passport is included in the parcel.
Shipments outside the EU are subject to additional requirements of the destination country. These are described under Delivery.
9. Right of withdrawal
As a consumer, you have the right, within 14 days of receiving the goods, to withdraw from the contract without giving any reason (Article 134 of ZVPot-1).
How to withdraw
Send a clear statement to info@skayanatropicals.com or by post to the company address. State your order number, name and date of receipt.
Returning goods
Return the goods no later than 14 days after notifying us of your withdrawal, to Postojnska ulica 20, 1000 Ljubljana. You bear the direct cost of returning the goods. We do not accept cash-on-delivery parcels.
Refunds
We refund payments received no later than 14 days after receiving your notice of withdrawal, using the same payment method you used. We may withhold the refund until we have received the returned goods or proof that you have sent them.
Condition of the goods
You may inspect and test the goods to the extent necessary to establish their nature, characteristics and functioning — just as you would in a shop. If the value of the goods is reduced by handling beyond that extent, you are liable for the loss in value.
When the right of withdrawal does not apply
The right of withdrawal does not apply to goods that deteriorate or expire rapidly (Article 135 of ZVPot-1). This includes unrooted cuttings and other perishable plant material. For these products, the exception is stated on the product page and before you complete your order.
10. Material defects
If the goods have a material defect, you have rights under Articles 72 to 87 of ZVPot-1: repair, replacement, a proportionate price reduction or withdrawal from the contract with a refund. We are liable for defects that appear within two years of delivery.
Report the defect to info@skayanatropicals.com. Include your order number, a description of the defect and photos. We will reply within eight days.
Living goods. Plants are living organisms, and their condition after delivery depends on the conditions at the buyer's home — light, watering, temperature and substrate. We are responsible for the condition of the plant on delivery and for defects that existed on delivery. We are not responsible for deterioration caused by conditions or handling after delivery.
If the parcel arrives damaged, incomplete or with dead contents, let us know as soon as possible, ideally within 48 hours, and attach photos of the parcel before and after unpacking.
11. Complaints and disputes
Send complaints to info@skayanatropicals.com. We confirm receipt within five working days and decide no later than eight days after receiving all documentation. We reply in writing.
If you are not satisfied with the outcome, you may file an objection. We decide on it within 15 working days. This concludes the internal complaints procedure.
In accordance with the Slovenian Out-of-Court Settlement of Consumer Disputes Act, we do not recognise any out-of-court dispute resolution provider as competent to resolve consumer disputes.
Disputes that cannot be resolved amicably fall under the jurisdiction of the court in Ljubljana. A consumer may also bring an action before the court at their place of residence. Consumers from other EU countries can turn for free help to the European Consumer Centre.
12. Personal data
We process personal data in accordance with our privacy policy.
13. Changes to these terms
We may change these terms. Each order is subject to the terms published at the moment the order is placed.